Instructions

Please allow 24 to 48 hours for transactions to be posted to your account.

To have service restored after hours, please call 770-339-2410.


Effective May 1, 2016 - Payments Made on the Day of Service Disconnection

A $30.00 cutoff administrative fee will be charged to all customers who make a payment through the website, in the office, or by phone after 11:00 AM on the day that services are subject to disconnection.

Customers who make a payment after 4:00 PM on the day of disconnection and wish for their services to be restored the same day will be charged a $45.00 after-hours fee in addition to the $30.00 cutoff administration fee.  Customers will need to call the after-hours utility line at 770-339.2410 after 5:00 PM to request for services to be restored.

No exceptions will be made to this policy.


Make a Payment by Phone

Utility payments may be made by phone using our automated system by calling toll free to 
1-844-878-2841.


Customer Service

Questions or problems making a payment?

Questions regarding your Utility Account or Services?


Important!  Please read before using the City’s new Online Payment Portal...

The new payment portal is a new system and provides several new customer benefits.  Since it is completely new system, your old login will no longer work. You can make a payment without registering, but if you create a login you will have access to all the new features.  You will need your utility account number before you begin.  Your account number can be found on your monthly utility invoice or you can contact the City’s Customer Service for assistance.
  • Here are a few of the new benefits:
  • You can make a payment with or without registering
  • Card processing fees have been reduced from $3.25 to $2.95 per transaction
  • When a new payment is entered it will immediately show in our office systems as a “Pending Payment”
  • You can view your consumption history (with graph) for each service
  • Optionally, you can make a payment by phone using the automated system by calling toll free 1-844-878-2841
For customer service contact information, please see the left side of this page.

** Please allow 24 to 48 hours for transactions to be posted to your account. **
** All Transactions are made in US Dollars. **


City of Lawrenceville
P.O. Box 2200
Lawrenceville, GA 30046-2200
Customer Service: 770-963-2414
customerservice@mylawrenceville.com

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